Frequently Asked Questions
How often is there a rent increase?
Typically yearly but depends and does fluctuate
How much is the security deposit?
Standard $500.00, approved with conditions $3,000.00, or ask about our Security Deposit Alternative Program
How much of the security deposit is refundable?
Standard deposit is fully refundable upon move-out, depending on charges. The Security Deposit Alternative program is non-refundable.
Is there an application fee?
Yes, we charge a $50.00 fee per person over the age of 18.
When is rent due?
Rent is due on the first of each month however, you have a grace period through the 5th of each month. Late fees are charged on the 6th at 8% of your rent amount.
How can I pay my rent? What forms of payment are acceptable?
You can pay online. Check, card, or money gram are acceptable payment methods.
Is renter's insurance required?
Yes, 100,000.00 property liability is required.
Under what circumstance can a landlord terminate your lease?
Illegal drugs possession, criminal activity, unauthorized occupants, destruction of property, and non-payment of rent
What happens if I need to move out before my lease expires?
You can do a 60-day notice and a lease buy-out.
Are there any fees associated with moving out?
You may have move-out charges depending on the condition the unit is left in.
Can the apartment be listed on Airbnb?
Can the apartment be sublet?
What are the occupancy limits?
2 people per bedroom
What leasing options are available?
We offer 1- to 15-month terms.
Can I apply online?
Yes, we prefer for all applications to come in via prospect portal.
What fees are due upon applying? Moving in?
A $50.00 application fee, and $125.00 admin fee are due upon application. Security deposit and pro-rate rent are due at move-in.
Do I have to pay first & last month's rent?
There is a pro-rated rent due at move-in, if you move in after the 20th of the month you are required to pay the following month in full.
Are utilities included?
What utilities are not included in the rent?
Electric and cable/internet are paid to the provider. Water, sewer, trash, gas, and pest control are billed to you but payable with your monthly rent.
Are the apartments furnished?
Are there any bed restrictions for the apartments?
Are corporate rentals available?
What is the average cost for utilities each month?
Utilities average fluctates each month. Electric costs depend on the size of the unit.
What are your application requirements?
We require a gross income three times the amount of rent, two years of verified rental history, verified employment history, a credit check, and a background check. We offer a program to work with renters who have less-than-perfect credit, our Security Deposit Alternative Program. Ask our leasing office about using this option. Outstanding evictions must be dismissed, and bankruptcy must be discharged.
What are hours of the leasing office?
9:00am to 6:00pm Monday-Friday & Saturday 10:00am to 5:00pm
What are the hours for the fitness center?
Currently, only open during business hours due to COVID but is typically 24 hours
What are the hours for the pool?
9:00am to 10:00 pm
What are the hours for the business center?
Office hours only
Do you offer valet trash service?
Do you offer recycling?
Do you have free internet?
What internet service options are available?
Can I reserve your community room?
How do I get my packages?
Packages are delivered to your building or door if possible.
Is storage included?
What are pool hours and seasonal availability?
Pool hours are 9:00am to 10:00pm during the summer months only.
What property amenities are included?
All amenities are included in the rent with no separate fees.
Can I smoke in my apartment?
Yes, but we ask that you not smoke in the enclosed common areas or hallways.
I need emergency maintenance. Who do I call?
Call the office. If it's after hours, the leasing center will do a page out.
I have a non-emergency maintenance issue. Who do I contact?
Call the office. If we don't answer, the leasing center will enter a work order for you. You can also submit a work order on the resident portal.
I have a noise complaint. Who do I contact?
First, contact the office to see if we can resolve the issue. If not, management will direct you further.
Do you allow pets? What is the pet policy?
Dogs and Cats are permitted. A total of two pets are allowed per household. Ridgebrook Apartments utilizes petscreening.com for all animal screening prior to move-in and renewal. A non-refundable pet fee of $300 is required per pet, and pet rent can range from $15-$45 per month per pet. Pet rent is based on petscreening.com recommendations. Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers, and Akitas.
Is parking assigned?
What is the policy for guest parking?
There is designated guest parking.
What decorations or changes to the apartment are prohibited?
You can decorate your home within limits. Please consult the office for approval.
Is a permit required for parking?
Can residents put personal grills on their patios?
No grills are allowed on the balconies per Fire Dept.
What is the procedure for moving out?
A 60-day notice, forwarding address, and move-out notice from the office are required.
Is there public transportation nearby?
Yes, the bus stops in front of the property.
What school district serves the community?
Zanewood Community School, Northview Middle and Park Center International
Are stoves gas or electric?
Do kitchen sinks have a garbage disposal?
Is there a bathtub or just a shower? Are they together or separate?
Full bath and shower together
Does the apartment come with a microwave?
Do apartments have dishwashers?
What brand are the kitchen appliances?
GE, Frigidaire or Kenmore